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General FAQs

No. The only people that can see patient information or results are the patient and their care team. Patient information or results are not shared with or sold to any third parties (such as a pharmaceutical or insurance company).

All patient information and data is stored in the United States. Greenspace works with a secure cloud hosting provider called Aptible, which is specifically designed to securely manage and store confidential and highly sensitive healthcare information. Aptible has been tested and certified by security professionals from Kaiser Permanente, MD Anderson, UnitedHealth Group, Johns Hopkins, Stanford, and many others. In addition, Aptible is certified for compliance with ISO 27001, SOC 2, and HITRUST CSF.

Medical research shows that the ongoing and consistent measurement of progress throughout therapy leads to significantly improved treatment outcomes. Please review the Research Page for the some of the key reasons why measurement has such a positive effect on treatment outcomes.

Yes. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) defines requirements for companies that create, receive, maintain or transmit protected health information (PHI). To meet its obligations under HIPAA, Greenspace has implemented extensive technical, physical and administrative safeguards to ensure the security of the PHI that it controls. Greenspace takes its regulatory responsibilities very seriously and has also implemented a risk management and compliance framework to ensure continued compliance with HIPAA and industry standards.

We determine whether to add an assessment to the platform based on the following criteria:
  • Psychometric properties
  • How widely the assessment is used and validated
  • Length of assessment (all available assessments are between 5 and 20 questions)
  • Cost
  • Therapist feedback

Yes. We love hearing suggestions from therapists actively using the platform of other assessments that would be beneficial to their patients. As a result, we are always adding to the assessments that are available on the platform.

Yes. For all assessments that are added to the platform, we ensure that we have secured the appropriate license for their use.

No. The Greenspace administrator does not have the ability to identify any patients that are using the platform. A patient’s identity and results can only be accessed and viewed by their therapist.

Greenspace holds data security and privacy in the highest regard. The Platform conforms to digital and physical security protocols, utilizes SSL-secured access, AES encryption at the filesystem level, and firewalls protecting all data. Additional precautions taken to protect privacy include requiring: strong passwords, automatic logouts, automatic access logging, secured data backups, and restrictive data access procedures. Please review our Security Page for more details.

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